Reputation

A diverse team collaborates in a modern office with a remote colleague joining via laptop screen, working together across global time zones shown on a world map behind them In our last post, we explored how to hire a virtual assistant. Now we’re looking at something just as important: what happens after the hire. For years, the VA industry has leaned heavily on one promise: “Get the same work done for less.” But in 2025, business owners are realising that cost alone won’t bui

Managing client reviews and testimonials can take time — but with the right virtual assistant, it doesn’t have to. A VA can organise your review process, personalise testimonial outreach, and help you showcase your clients’ success stories, so you can focus on growing your business and strengthening client relationships.

Customer complaints are part of every business — but managing them well sets great brands apart. Learn how a skilled Virtual Assistant can handle complaints, manage escalations, and improve customer satisfaction to help your business build stronger, lasting client relationships.

Building strong customer relationships doesn’t end once a sale is made. In fact, the way you follow up afterwards often determines...

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